🛍️ Shop with confidence at Fans12th Store

When you buy from Fans12th Store, your purchase is 100% safe and secure. 🔒
We use protected checkout systems to ensure your personal and payment information is always protected.

🚚 Fast & reliable shipping

We offer quick processing and fast delivery, so your order gets to you as soon as possible — no long waits.

🔥 Exclusive promotions & discount coupons

Enjoy special offers, limited-time deals, and exclusive discount codes available only to our customers. 

💬 Specialized customer support

Our dedicated support team is always ready to help you with any questions or concerns via email or WhatsApp — before, during, and after your purchase.

⭐ Premium quality guaranteed

Shopping at Fans12th Store means you can trust you’ll receive a premium-quality product, carefully selected for true football fans who value style, comfort, and durability.

⚽ Fan12th Store — where passion meets quality

Buy with confidence and elevate your game with us.

Refund, Return, and Exchange Policy

Last updated: July 26, 2026

We want every Fans12th customer to receive the correct product in acceptable condition. This policy explains when returns, exchanges, replacements, and refunds are available.

1. Return Request Period

Return or exchange requests must be submitted within 7 calendar days after the order is shown as delivered.

If consumer law in your location provides a longer mandatory return period, the legally required period will apply.

To begin a request, email service@fans12th.com before returning any product.

Do not send a product to an address shown on a shipping label without first receiving return instructions from Fans12th.

2. General Eligibility Requirements

To qualify for a return or exchange, the product must:

• 
  Be unused and unworn
  
• 
  Be unwashed
  
• 
  Be free from stains, odors, damage, or alterations
  
• 
  Include all original tags
  
• 
  Include the original packaging and accessories
  
• 
  Be safely packaged for return shipping
  

Products that do not meet these conditions may not qualify for a refund or exchange.

Trying on a product for fit is acceptable, provided it remains clean, unworn, unwashed, and in resalable condition.

3. Damaged, Defective, or Incorrect Products

Contact us within 7 calendar days of delivery if:

• 
  The product arrived damaged
  
• 
  The product has a manufacturing defect
  
• 
  You received the wrong product
  
• 
  You received the wrong size compared with the size shown on your order
  
• 
  An item is missing from the delivered package
  

Include the following information:

• 
  Order number
  
• 
  Full name used for the order
  
• 
  A clear description of the problem
  
• 
  Clear photographs showing the full product, tags, packaging, and affected area
  
• 
  A short video when necessary to demonstrate the issue
  

Our support team will review the request and normally respond within 3 business days.

When Fans12th confirms that a product is damaged, defective, or incorrect, we may offer one of the following resolutions:

• 
  A replacement of the same product
  
• 
  A replacement product of similar value, with your approval
  
• 
  A refund for the affected product
  
• 
  Another mutually agreed solution
  

Fans12th will provide return instructions when a return is required for a confirmed damaged, defective, or incorrect product.

4. Wrong Size or Change of Mind

If you selected the wrong size, changed your mind, or no longer want the product, you may request a return or exchange within 7 calendar days of delivery.

The product must meet all eligibility requirements in Section 2.

For wrong-size or change-of-mind returns:

• 
  The customer is responsible for return shipping costs.
  
• 
  Fans12th does not provide a prepaid return label.
  
• 
  Original shipping charges are non-refundable.
  
• 
  Any new shipping cost required to send an exchanged product may apply.
  
• 
  The return must be sent using a tracked shipping service.
  

We strongly recommend checking the product’s size chart before ordering.

5. Customized and Personalized Products

Customized or personalized products cannot normally be returned or exchanged for change of mind, incorrect customer-selected size, spelling errors submitted by the customer, or unwanted personalization.

Customized products remain eligible for review if:

• 
  The customization differs from the information confirmed in the order;
  
• 
  The product arrived damaged; or
  
• 
  The product has a manufacturing defect.
  

Please review all names, numbers, patches, sizes, and customization details carefully before completing payment.

6. Non-Returnable Items

The following items cannot be returned unless they arrived damaged, defective, or incorrect:

• 
  Products worn beyond a brief fitting
  
• 
  Washed products
  
• 
  Products without original tags
  
• 
  Products with stains, odors, pet hair, perfume, deodorant marks, or other signs of use
  
• 
  Products damaged after delivery
  
• 
  Altered products
  
• 
  Customized or personalized products
  
• 
  Gift cards
  
• 
  Free promotional products when the qualifying products are not also returned
  

7. Promotional and Free Products

If a free product was included because of a “Buy 2 Get 1 Free,” “Buy 3 Get 2 Free,” or similar promotion, the free product must also be returned when returning the qualifying products.

If the free product is not returned, its regular promotional value may be deducted from the refund.

Partial returns from promotional orders will be recalculated based on the products the customer keeps and the promotion’s eligibility requirements.

8. How to Request a Return

Email service@fans12th.com with:

• 
  Your order number
  
• 
  Your full name
  
• 
  The product you wish to return
  
• 
  The reason for the request
  
• 
  Photographs or video when the product is damaged, defective, or incorrect
  

If the request is approved, we will provide:

• 
  The applicable return address
  
• 
  Return instructions
  
• 
  Any additional information required for the return
  

Our products may be fulfilled from different warehouses. The correct return location will depend on the product and fulfillment location. Products returned to an unauthorized address may not be received or refunded.

9. Return Shipping

Customers are responsible for return shipping costs for wrong-size, change-of-mind, or unwanted-item returns.

Use a trackable shipping service and retain the shipping receipt and tracking number until the return has been completed.

Fans12th is not responsible for returned packages that are lost, damaged, or delivered to an unauthorized address.

Do not send a return using cash on delivery or postage due. Such packages may be refused.

10. Inspection of Returned Products

Returned products will be inspected after arrival.

Inspection is normally completed within 3 business days after the return is received.

If the product meets the return requirements, the refund or exchange will be approved. If it does not meet the requirements, we will contact you with the inspection result.

11. Refunds

Approved refunds will be issued to the original payment method.

After Fans12th processes the refund, it may take approximately 3–30 days for the funds to appear, depending on the card issuer, bank, payment provider, and country.

Fans12th does not control bank processing times.

The following amounts are generally non-refundable:

• 
  Original shipping charges
  
• 
  Return shipping costs
  
• 
  Customs duties and import taxes
  
• 
  Personalization or customization fees after production has started
  

12. Exchanges

Approved exchanges are subject to product availability.

If the requested replacement is unavailable, we may offer:

• 
  Another size
  
• 
  A product of similar value
  
• 
  Store credit, with your agreement
  
• 
  A refund for the eligible product
  

Replacement products will be dispatched after the return has been received and approved unless our support team confirms a different resolution.

13. Missing Items in Multi-Package Orders

Orders containing multiple products may be shipped in separate packages.

Before reporting an item as missing, review all tracking numbers associated with the order. If all packages show delivered and an item is still missing, contact us within 7 calendar days.

14. Order Cancellations

Contact service@fans12th.com as soon as possible if you wish to cancel an order.

We will attempt to cancel orders that have not entered processing. Cancellation cannot be guaranteed after processing or customization has started.

If an order has already been dispatched, it must follow the applicable return process after delivery.

15. Contact Us

Fans12th Customer Support
Email: service@fans12th.com
Website: https://fans12th.store

Please include your order number in all return, refund, and exchange inquiries.

This policy does not limit any consumer rights that cannot legally be excluded under applicable law.

Shipping Policy

Last updated: July 26, 2026

Thank you for shopping with Fans12th. This Shipping Policy explains our order processing times, estimated delivery times, shipping fees, tracking, and how we handle delayed or missing packages.

1. Order Processing

Orders are normally processed within 2–4 business days after payment has been successfully confirmed.

Business days are Monday through Friday, excluding public holidays.

During major product launches, holidays, promotional events, or periods of unusually high demand, processing may take slightly longer.

Once an order has entered processing, we may not be able to change or cancel it. If you need to update your shipping address or order details, contact us as soon as possible at service@fans12th.com.

2. Shipping Costs

We offer free tracked shipping on orders of $79 USD or more after discounts have been applied.

For orders under $79 USD, the available shipping options and shipping cost will be displayed at checkout before payment.

Shipping promotions may change from time to time. The shipping price shown at checkout is the final applicable shipping charge for the order.

3. Estimated Delivery Time

After your order has been dispatched, the estimated delivery time is:

• 
  United States: 10–25 business days
  
• 
  Canada: 10–25 business days
  
• 
  Other supported destinations: generally 10–25 business days
  

These delivery times are estimates, not guaranteed delivery dates.

Delivery may take longer because of customs inspections, carrier delays, severe weather, public holidays, strikes, high-demand periods, remote delivery locations, or other circumstances outside our reasonable control.

Processing time and delivery time are separate. The estimated delivery period begins after the order has been dispatched.

4. Tracking Information

A tracking number will be emailed to the email address used at checkout after the order has been dispatched.

Tracking information is normally provided within 4 business days after dispatch.

After a tracking number is created, it may take 1–5 business days before the carrier displays the first tracking update. This does not necessarily mean that the package has not been shipped.

You can track your order through our official tracking page:

https://fans12th.store/apps/17TRACK

5. Multiple Packages

Orders containing more than one product may be shipped in separate packages.

Products may arrive on different dates, and each package may have its own tracking number. Receiving only part of an order does not necessarily mean that the remaining products are missing.

6. Address Accuracy

Customers are responsible for entering a complete and accurate shipping address at checkout.

Please carefully check:

• 
  Recipient’s full name
  
• 
  Street address and apartment or unit number
  
• 
  City, state or province, and postal code
  
• 
  Country
  
• 
  Telephone number
  

If you notice an address error, contact service@fans12th.com immediately. We will try to update the address before processing, but changes cannot be guaranteed after an order has entered processing or has been dispatched.

Fans12th is not responsible for delivery failures caused by an incorrect or incomplete address supplied by the customer.

If a package is returned because of an incorrect address, refusal, failed delivery attempt, or failure to collect it, additional shipping charges may apply before the order can be shipped again.

7. Customs, Duties, and Import Taxes

International orders may be subject to customs inspections, import duties, taxes, or handling fees imposed by the destination country.

Unless expressly stated at checkout, these charges are not included in the product price or shipping charge and are the responsibility of the customer.

Customs processing may extend the estimated delivery time.

8. Delayed Packages

A temporary lack of tracking updates does not always mean that a package is lost. International tracking may remain unchanged while a package is moving between carriers or passing through customs.

If your tracking information has not updated for more than 10 business days, contact service@fans12th.com with your order number and tracking number. We will assist with a carrier investigation.

9. Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it:

1. 
   Check the delivery location, mailbox, front desk, parcel locker, and surrounding area.
   
2. 
   Ask household members, neighbors, or building staff whether they accepted it.
   
3. 
   Contact the local carrier using the tracking number.
   
4. 
   Contact us if the package still cannot be located.
   

Fans12th will assist with the investigation, but a refund cannot be guaranteed when the carrier confirms correct delivery to the address supplied at checkout.

10. Non-Delivery Guarantee

If an order has not been delivered within 30 business days after dispatch, contact service@fans12th.com.

After reviewing the tracking history and completing any necessary carrier investigation, Fans12th will provide an appropriate resolution, which may include:

• 
  Reshipping the affected product; or
  
• 
  Refunding the affected product.
  

This guarantee does not apply when delivery failed because of:

• 
  An incorrect or incomplete address supplied by the customer
  
• 
  Refusal of delivery
  
• 
  Failure to collect the package
  
• 
  Unpaid customs duties or import charges
  
• 
  An unsuccessful delivery caused by circumstances under the customer’s control
  

11. Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel an order.

We will attempt to honor requests received before processing begins, but cancellation or modification cannot be guaranteed after the order has entered processing.

Customized or personalized items may enter production shortly after purchase and may not be cancellable once customization has started.

12. Contact Us

For shipping questions, contact:

Fans12th Customer Support
Email: service@fans12th.com
Website: https://fans12th.store

Please include your order number when contacting us.

This policy does not limit any consumer rights that cannot legally be excluded under applicable law.